You can contact us by telephone, letter or calling into our reception and our staff will assess the best way of helping you.  This could be assisting you to identify the information you need, referring you to a more suitable organisation, or offering you an appointment with an adviser.

You are welcome to call into our reception at 32 - 36 Carrington Street, Nottingham NG1 7FG to select leaflets, factsheets, self-help packs or use the internet.  Our opening times are Monday, Tuesday, Thursday and Friday from 9:30am until 3:00pm, and on Wednesday from 12:30pm until 4:00pm.

Our telephone lines are open:

Monday 10:00am - 2:00pm,     and 5:00pm - 7:00pm      (for debt enquiries only) If you are calling from a landline, ring 0844 848 7997  (Calls to this line cost 5 pence per minute from a BT landline.  Other providers and mobile rates may vary.)
Tuesday 10:00am - 2:00pm
Wednesday 1:00pm - 4:00pm If you are calling from a mobile, ring 0300 330 5457.  (Calls to this line should be of comparable cost to local landline call charges and should be included in any inclusive packages.)
Thursday 10:00am - 2:00pm
Friday 10:00am - 2:00pm


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